Appointments
Tel : 01922 775136 / 775137
Fax : 775198
You can make an appointment by telephone or in person or through the internet: http://www.patient.co.uk or http://www.stlukesurgery.co.uk or https://access.e-mis.co.uk You can book appointments via internet and ’self check in at the desk on the computer screen. You have to register at the surgery for internet service and get a password.
It is possible to book appointments in advance. However some slots are reserved for urgent same day appointments.
We will make every effort to see children under 4 years the same day. If appointments are not available on the day the receptionists will offer you a Telephone consultation.
Nurse Triage : On certain busy days, a trained nurse will speak to you first before booking to see the doctor.
Telephone Consultation
If you ring between 12 and 1 pm you may be able talk to the doctor/nurse straight away. At other times/if doctor is engaged, the receptionist takes down your name and landline number and the doctor rings you later in the day often at lunchtime but can be later.
- This can be used to address queries about medication, hospital advice
or health concerns
that you are not sure you need to see the doctor about - Patients unable to get a same day appointment can discuss with the
doctor
and then decide whether they need to be seen. - The doctor will see you, if you need to be seen.
Blood Test Other Investigation Results
- Ring in between 12 and 1PM on 01922 775515 on Tuesday, Wednesday and Friday
- The test results will be given out to patient/parent of a child only.
- Some sensitive results like pregnancy test/chlamydea/HIV may not be given.
Emergency Contraception
Contact Reception ask to speak to Nurse/Doctor urgently or come in to the reception / contact Hatherton Centre
CONDOMS PROTECT FROM SEXUAL INFECTIONS — PILLS DO NOT
Appointments with Advanced Nurse Practitioner
Angela TranterThe receptionist will ask you the nature of the problem in order to arrange an appropriate appointment for you and ascertain if it is appropriate to see the practice nurse or utilise the telephone consultation system.
The conditions the nurse is trained to deal with include :
Bites and stings, Minor Burns, Hay Fever, Skin Rashes, Chest Infections, Sore Throat, Ear Infections, Muscular pains/strains, Morning After Pill, Vaginal Discharge, Eye Infections, Sinusitis, Minor Injuries, Sexual Health Advice, Urinary Tract infections (sample needed) Condom Supply
Appointment with Practice Nurse
Please book with any one of the Practice Nurses for the following services
General Health Checks, Blood Pressure Checks, Contraceptive Pills Checks, Cervical Smear tests, HRT follow up, Dietary Advice, Stitch Removal, Dressing, Flu Injection, Pneumonia injection
Appointments with Debbie Leng (Sister)
Book with Debbie for Smoking Cessation, Asthma routine checks and when it plays up, Bronchitis check up and when it plays up, Warfarin Check, Sexual Health(Smear/Swab/Discharge)
Health Care Assistants-Jan and Laura
Blood tests ECG, Wound dressings, Stitch removal, Blood Pressure Checks, Assists the nursing team in Chronic Disease Management.
Out Of Hours Emergencies
- For Advice : NHS DIRECT - 0845 46 47
- If You Need a Doctor : 0845 601 6573
- Waldoc : 0845 8908990
- Paramedics : 999